Just wanted to say many thanks to Hamzah B for his exceptional customer service today. Having lost my motorbike keys, I was left stranded 150 miles from home. After speaking with Hamzah on the phone, he promised to call me back to see what he can sort out.To my surprise, he arranged everything within the hour, providing me with a clean, upgraded car at no extra cost.From start to finish, I received excellent customer service from all members of the team, especially Hamzah who made me feel welcome and at ease.I don't believe the negative reviews on here are justified as Hamzah went over the small print in plain, simple English leaving no room for misinterpretation. I knew exactly what excess I would be paying should I have an accident. Absolute transparency from the beginning.All in all enterprise harrow have a friendly, professional team who go the extra mile making a stressful day easier. Many thanks to you all for helping me out on a last minute basis. Much appreciated.
Heart breaking experience for my friends as they end up paying a fortune even after fulfilling all sort of insurance cover... enjoy your trip by not renting cars from harrow wealdstone office..
Don't hire from Enterprise ( Harrow wealdstone office) unless you have bank balance/assets equivalent to the vehicle cost. Also make sure what is verbally agreed is on the agreement when you sign. Else you'll be cheated.Hi all,We have been Enterprise customers for a while (me n my friends) hiring from small cars to nine seaters, mainly from Kingsbury office. All the cars were returned without even a minor scratch. Recently we hired 2 nine seaters from the Harrow wealdstone office. We booked 2 manual cars @ 330/car. When we went to pick the car, they had only one manual one but one automatic as well. The staff convinced us to pay 400 guranteeing best insurance cover and he repeatedly saying to us that whatever happens we'll be paying only 100/car towards insurance excess. He also brought a digital pad and made us to sign in 3 or 4 places. We signed it thinking what is verbally agreed/discussed would be on the agreement and we didn't really get time to read through the agreement ( I don't think anyone reads it, rather believe the staff)Very unfortunately one of the car got scratched while passing a width restriction spot just before handing back the car after our trip. When handing back the car, we informed them of the scratch and then they came up with the agreement. Then only, we realized that we were cheated, it wasn't 100 excess on the agreement. It was written 250, totally different from what was agreed and debited from the card. When we appealed, they came up with the usual mangement excuses which are miscommunication, company policy etc. More surprisingly another excuse was that the excess they told us is of 5 seater which is very strange and unbelievable because there is no need to discuss something about a 5 seater when we booked 9 seaters and picking up 9 seater.So be cautious of dealing with Enterprise as my headlines say especially with Harrow wealdstone office.
Excellent service and co-operative staff. Particularly Adil whom I was dealing and was fantastic soft spoken chap. I became permanent customer of enterprise rent a car.
To whoever this may concern,I am writing to you to express my disappointment with the car rental service.I had a really good experience with your company up until yesterday. I've been renting a car from yourselves for the past 26 days or rent ( costing approx 1400 ) . I got exceptional customer service where you extended my contract every time I requested and were very helpful. However yesterday, was the day I was meant to drop off the car at around 2 PM. I called to say I will be late in dropping the car off and was aiming to get there for 3.30 PM. The member of staff assured me over the phone that would be okay. Unfortunately due to a family emergency I got there around 4.30 PM. The person who attended to me insisted on charging an extra full days cost because of the extra hour delay. I found this unreasonable and offered to pay back for the hours I had over extended the deadline. The member of staff refused and was very curt and abrupt in his mannerism. He mentioned that my delaying to bring the car on time meant that someone else lost the chance to rent the car. I asked him to show me proof that your company had missed out on a sale due to my delay and I would have been happy to pay for the loss.All of this meant that I had to take the car back with me as I was being charged a whole days cost and had to return it today - which just was an inconvenience that could have been avoided.I understand that you have policies as a company that you need to adhere to. However, the lack of flexibility or willingness to understand my situation really put me off booking with you in the future again.I don't ever take the time to lodge a complaint however the situation yesterday really disappointed me and left me frustrated with the service I received. I always paid my dues and never negotiated for a lower rate, a good gesture from the member of staff yesterday would have gone a long way.
Enterprise Rent-A-Car - Harrow is a UK Car Rental based in Harrow, London. Enterprise Rent-A-Car - Harrow is located at 29-33 The Bridge, Harrow HA3 5AB, UK.
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